Cancellation & Refund Policy

1. Cancelling your subscription

You can cancel your paid plan at any time by emailing info@bookify.mt with the account email address. Cancellation takes effect at the end of the current billing period, and you keep full access until then. There are no cancellation fees and no minimum terms.

2. Refunds

In short:

• No partial refunds mid-period: if you cancel partway through a billing period you have already paid for, you do not receive a pro-rata refund for the unused days.
• Fault on our side: if we fail to provide the service for a sustained period due to an error on our side, we will refund the affected period on request.
• Duplicate or erroneous charges: we will refund any charge made by mistake, in full.
• Statutory rights: nothing in this policy limits your non-waivable rights under Maltese or EU consumer law.

3. Free trial and downgrades

When your free Pro trial ends, your account reverts to the free Basic plan rather than being charged automatically. We never start charging you without you choosing a paid plan. If you downgrade, existing bookings already in your calendar continue to work.

4. Billing and invoices

Paid plans are invoiced by Bookify Malta and sent to the billing email on your account. All prices shown are exclusive of Maltese VAT; 18% VAT is added on top of the monthly subscription price and itemised on each invoice.

5. What happens to your data after cancellation

After cancellation you can export your data during the notice period. When your access ends, your client data is deleted in line with our Account Deletion Policy, subject to legal retention obligations (for example, invoicing records kept for tax purposes).

6. How to request a refund

Email info@bookify.mt with your account email, the invoice number (if you have it) and a short explanation. We respond within 5 working days. Approved refunds are returned to the original payment method.