Platform

Platform status

Current uptime, incident history and planned maintenance for Bookify Malta.

All systems operational

The platform is running normally. Bookings, SMS reminders and the API are all responding as expected.

100%

Availability excl. planned maintenance

99.995%

Availability incl. planned maintenance

6 min

Total downtime last 90 days

99.9% is the availability level we commit to across the site. Actual measured availability currently exceeds it: the platform has been available 100% of the time excluding announced planned maintenance, and 99.995% including it (the 6 minutes above is the only downtime, all within the scheduled maintenance window below). Uptime is measured every 60 seconds from multiple monitoring locations, as described on our methodology page.

Upcoming maintenance

Scheduled: database index rebuild

Scheduled

10 August 2026 · 01:00–01:10 CEST

We will rebuild a database index to improve query performance. The platform will enter a brief maintenance window of up to 10 minutes starting at 01:00 CEST. Bookings and the API will be unavailable during this window. No data will be affected.

Incident history

Scheduled database maintenance

Resolved

3 August 2026

Routine database index optimisation and backup verification. A brief restart was required.

01:00 CESTMaintenance window started. Platform placed in brief maintenance mode.

01:04 CESTDatabase restart initiated. Bookings and the API are temporarily unavailable.

01:09 CESTDatabase back online. All services verified and responding normally.

01:10 CESTMaintenance complete. Total downtime: 6 minutes. Platform fully operational.

Elevated SMS delivery latency

Resolved

17 July 2026

Our SMS provider, Epic Malta, experienced a brief routing delay affecting approximately 12% of reminder deliveries for around 18 minutes. No reminders were lost; all were delivered with a short delay.

14:22 CESTMonitoring alerted us to elevated SMS delivery latency. Investigating with the provider.

14:30 CESTEpic Malta confirmed a routing issue on their side. SMS queue is backing up briefly; reminders are being held, not dropped.

14:40 CESTRouting issue resolved by Epic Malta. SMS queue drained, all pending reminders delivered. Monitoring confirmed normal delivery times.

Brief API slowdown during load spike

Resolved

5 June 2026

A higher-than-usual burst of booking requests at 09:00 caused elevated response times for approximately 4 minutes. The platform remained available throughout; no bookings were lost.

09:02 CESTMonitoring detected elevated API response times. Investigating.

09:06 CESTLoad spike subsided; response times returned to normal. Root cause: a cluster of salons opened bookings simultaneously after a holiday weekend. Autoscaling handled the spike within minutes.

How we monitor

Bookify Malta is monitored every 60 seconds from multiple locations. If the platform stops responding, our monitoring alerts us immediately and we investigate. Incidents are posted here as they unfold, and resolved incidents stay visible so you can see our full track record. For questions about a specific incident, email info@bookify.mt.